Call Member Services at 800.856.9981 and choose option 2. We'll help you navigate the system.
If you don't know where to turn or what to do to get your problem solved, we'll point you in the right direction.
If you've got a complicated issue, we'll stick with you through the process of resolving it.
If you have a complaint about customer service or your coverage, we'll investigate the issue and use your feedback to make improvements.
Contact us with the following information:
We want to keep your personal information safe. To make sure we're compliant with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), we cannot speak to third parties–including family members, doctors, or employers–about a member without receiving written permission from the member to do so. If you allow us to speak with someone else about your membership or insurance billing, send us a letter with your name, member ID, the name of the third party, and your signature to: