Contact Information

Select a tab below to get the contact information you need.

  • Health insurance

  • Need help filing a claim, finding out how something is covered, or have questions about a bill from a provider?
  • Call FIC at 800.707.8802


  • Dental insurance

  • Need information on your plan and what is covered? Contact Guardian Insurance Company.
    • PPO: 800.541.7846
    • MDG in New Jersey and New York: 888.618.2016
    • MDG in Florida: 866.494.4542
    • MDG in California and Texas: 800.273.3330
    • HMO in Illinois and Michigan: 866.494.4542


  • Don't forget: For quick reference, customer service phone numbers are listed on your insurance ID card.
  • Applying for insurance

  • Send us your eligibility application and supporting documents.

  • Email: applications@freelancersunion.org
    •   (.pdf or .tiff attachments only)
    Fax: 877.625.2390

    Mail: Member Services
    • Freelancers Union
    • P.0. Box 30249
    • Tampa, FL 33630-3249




Don't know who you need to talk to?

Call Member Services at 800.856.9981 and choose option 2. We'll help you navigate the system.

Have a problem you can't get resolved?
The Problem Resolution Team is here to help.

Question Mark

If you don't know where to turn or what to do to get your problem solved, we'll point you in the right direction.

Question Mark

If you've got a complicated issue, we'll stick with you through the process of resolving it.

Question Mark

If you have a complaint about customer service or your coverage, we'll investigate the issue and use your feedback to make improvements.

Contact us with the following information:

  1. 1. Which insurance you are having difficulty with (i.e. health, dental);
  2. 2. When you contacted your insurance company (FIC or Guardian);
  3. 3. What we can help you with; and
  4. 4. How your insurance company's customer service didn't meet your needs (if applicable).


Email us at complaints@freelancersunion.org, and we'll get in touch to work on your case. The Problem Resolution Team investigates all cases thoroughly, so for immediate assistance make sure to contact the insurance company first.

Privacy of your information

We want to keep your personal information safe. To make sure we're compliant with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), we cannot speak to third parties–including family members, doctors, or employers–about a member without receiving written permission from the member to do so. If you allow us to speak with someone else about your membership or insurance billing, send us a letter with your name, member ID, the name of the third party, and your signature to:

  • membership@freelancersunion.org (.pdf or .tiff attachments only)
  • Fax: 718.228.9580
  • Mail to:
  • Member Services
  • Freelancers Union
  • 20 Jay Street, Suite 700
  • Brooklyn, NY 11201

Our mission

Freelancers Union promotes the interests of independent workers through advocacy, education, and services.

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Members in all 50 states

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