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We have answers.

FAQs

About Membership
My Account
About HSAs
Am I Eligible?
Eligibility Application Process
Enrollment
Billing
Manage your Plans
Health Insurance
Dental Insurance
Life Insurance
Disability Insurance
Individual Health Insurance
Retirement Plan
Political Action Committee (PAC)

Membership


+ How do I become a member of Freelancers Union?

+ How much does membership cost?

+ What are the requirements of membership?

+ What are the benefits of being a member?

+ Where are benefits available?

+ When will I receive a Freelancers Union membership card?

+ Whom should I contact if I have questions?

+ How can I find out about upcoming events?

+ What can I do if one of my clients won’t pay me?

+ What’s the difference between Working Today and Freelancers Union?

+ I'd like to stop by your office and talk to someone. Can I do that?

+ Why is there such a long wait-time to reach a Member Services representative?

My Account


+ How do I change my username and password?

+ What if I forget my username and/or password?

+ How do I change my address?

+ What is the difference between group and individual market plans?

+ How do I get insurance?

+ Are there eligibility requirements for the insurance products?

+ How do I get a new or replacement insurance card?

+ What is open enrollment?

+ Am I guaranteed to get accepted into an insurance plan?

+ What should I look for in health insurance?

+ Why are there eligibility rules in NY and not in other states? Why is there eligibility for some products and not others?

+ What about plans that are cheaper?

+ Who determines the care I get—the doctor or the insurance company?

+ What is a pre-existing condition?

+ Why are some drugs not covered?

About HSAs


+ What is an HSA?

+ How do I set up an HSA?

+ How do I choose an HSA provider?

+ How do I contribute to an HSA?

+ Who can contribute to my HSA?

+ What do I do with funds deposited into my HSA?

+ What are the tax implications of an HSA?

+ What happens to the HSA if I terminate my health insurance plan?

+ Where can I learn more about Health Savings Accounts?

Billing


+ How can I pay for my insurance coverage?

+ Where do I send my check?

+ How can I view my old bills?

+ How will I know my payment has gone through?

+ Are there any fees to access insurance benefits through Freelancers Union?

Manage Your Plans


+ What documents do I need to submit to enroll a dependent?

Am I Eligibile?


+ Where can I learn more about the eligibility requirements?

+ Why is my industry ineligible? Will it ever become eligible?

+ I just started freelancing. Am I eligible to apply for insurance?

+ What do I have to do to get insurance?

+ How long does it take to process my eligibility application? How soon can I enroll in the benefits?

+ Can I submit my 1099, W-2, 1040, IT-201 or any other tax form to demonstrate my earnings?

+ What if I have multiple clients? Do I need to complete a Proof of Work for every single one?

+ What if I’m eligible in more than one industry – which should I select on the application?

+ What if I need to use earnings from more than one industry or occupation to meet the earnings requirement?

+ Who do I list as the client on the Proof of Work Form if I'm on assignment through an agency – the agency or the workplace?

Eligibility Application Process


The following FAQs apply to group insurance plans only.

+ What do I have to do to get insurance?

+ How long does it take to process my eligibility application? How soon can I enroll in the benefits?

+ Can I submit my 1099, W-2, 1040, IT-201 or any other tax form to demonstrate my earnings?

+ What if I have multiple clients? Do I need to complete a Proof of Work Form for each one?

+ What if I need to use earnings from more than one industry or occupation to meet the earnings requirement?

+ Who do I list as the client on the Proof of Work if I'm on assignment through an agency – the agency or the workplace?

Enrollment


+ Once my eligibility application has been approved, what’s the next step to get insurance products?

+ What if I am approved but decline coverage now, and then decide to enroll at a later date?

+ I was previously enrolled in health coverage through Freelancers Union. What is the process to re-enroll?

+ How will I know if I've been enrolled in an insurance plan? When will I receive my ID card?

+ Why is a name shortened on my insurance ID card?

Group Health Insurance


Questions about Group Coverage:

+ What is the difference between group and individual market plans?

+ How do I get a new or replacement insurance card?

+ Is domestic partnership covered?

+ Am I guaranteed to get accepted into an insurance plan?

+ Why are there eligibility rules in NY and not in other states? Why is there eligibility for some products and not others?

+ When will I receive my benefits booklet?

+ How do I use an in-network provider?

+ How do I use an out-of-network provider?

+ A provider - a pharmacy, doctor's office, or vision provider - told me I'm not covered. What should I do?

+ Will I have to file medical claims?

+ Are mental health services covered?

+ What is a pre-existing condition?

+ Are pre-existing conditions covered?

+ Can I add dependents (children, spouses or domestic partners) to my plan?

+ Can I cancel my insurance coverage at any time? When will it be effective?

+ Will I be covered for emergencies when traveling?

+ How do I end my coverage?

+ When can I end my coverage?

+ How can I get health coverage?

+ I used to heave health coverage through Freelancers Union. Can I re-enroll?


Questions about Doctors/Providers:

+ Can I choose any doctor?

+ Do I need to choose a primary care physician?

+ How do I look up a doctor or hospital?

+ Do I need to get a referral from my doctor in order to see a specialist?

+ How can I get dental insurance?

+ When can I switch plans?

+ Can I add or remove a child, spouse, or domestic partner from my plan?

+ How can I get dental insurance?

+ When does my coverage start?

+ How do I end my coverage?

+ When can I end my coverage?

Questions about the Guardian MDG Plan:

+ How do I find a dentist in my area?

+ Can I visit any general dentist I want under the MDG Plan?

+ What if I want to change my dental office after I’ve picked one? Is there a limit to how many times I can change?

+ Does the whole family have to use the same dental office, or can my dependents choose a different one?

+ What if I need to see a specialist?

+ I’ve taken my five-year-old to a pediatric dentist. Can I do that with Guardian’s MDG?

+ What is meant by the term “patient charge”?

+ When I visit a plan dentist, are there any claim forms to fill out?

+ What if I have a problem with my plan dentist, or with my coverage?

+ When will my coverage go into effect?

+ What is a plan deductible?

Questions about the Guardian PPO Plan:

+ How do I find a dentist in my area?

+ Can I visit any dentist or specialist under the PPO Plan?

+ What is an annual maximum?

+ What is co-insurance?

+ What is a negotiated fee-for-service?

+ What is pre-treatment review?

+ When I visit a dentist, are there any claim forms to fill out?

+ Do all my covered family members have to go to the same network or non-network dentists?

+ What does usual, customary, and reasonable mean?

+ What if I have a problem with my plan dentist, or with my coverage?

+ When will my coverage go into effect?

Life Insurance


+ Why do I need disability and life insurance?

+ Will my health status be considered in the application?

+ How much life insurance do I need?

+ How are life insurance rates determined?

+ Can I increase my life insurance amount at a later date?

+ Do premium rates remain level or do they increase as I get older?

+ How will I know I’m enrolled in the life insurance plan of my choice?

Disability Insurance


+ Why do I need disability and life insurance?

+ What is voluntary long-term disability insurance?

+ What exactly will my disability plan cover?

+ What about Worker's Compensation and Social Security?

+ Will my long-term disability plan cover a work-related injury?

+ What is not covered?

+ Will my health status be considered in the application?

+ If I become disabled, how soon will my benefit begin?

+ Once I receive long-term disability benefits, will my premiums be waived?

+ Will my disability benefit check be taxable?

+ How often will I receive a disability benefit check?

+ Will payments from other sources affect the amount of disability benefits paid to me?

+ How will I know I’m enrolled in the disability insurance plan of my choice?

+ Do premium rates remain level or do they increase as I get older?

Retirement Plan


+ Is this plan just like a 401(k) plan that I would get through an employer?

+ Doesn't a 401(k) have a company match?

+ Who are you partnering with to offer this plan?

+ Who is eligible for the Freelancers Retirement Plan?

+ Why is this only for people with 1099 income?

+ What if I have both 1099 and other kinds of income?

+ How do I enroll?

+ Why do you need my Social Security number?

+ What customer service is available?

+ I never received the confirmation email from Milliman. What do I do?

+ I try to log in to the Milliman website, but I get an error. What's wrong?

+ I've already enrolled. How do I view my plan or make changes?

+ As a freelancer, I often have temporary cash flow needs. Can I withdraw money from this plan in those instances?

+ How do I change my investment elections or contribution amount?

+ Who is my beneficiary, and how do I change that?

+ How do I terminate my account?

+ How do I contribute to my plan?

+ Can I contribute by check?

+ Can I contribute online / automatically?

+ Can I contribute whenever I want?

+ My income is extremely uneven-how can I save with a monthly debit?

+ How much can I contribute to my plan?

+ What is a profit sharing contribution?

+ How do rollover contributions work?

+ The MillimanBenefits.com website asks me if I will make contributions pre-tax or Roth. What is the difference between a pre-tax contribution and Roth contributions?

+ What are some of the Retirement Plan's tax advantages?

+ How will distributions from my plan accounts be treated for tax purposes?

+ How can I maximize my tax savings?

+ Is this plan insured against loss?

+ Who can help me choose my investment elections?

+ Why was I defaulted into a particular investment profile?

+ What's the default plan?

+ What funds make up my Retirement Plan investment options?

+ Do you have options for socially responsible or "green" investing?

+ Who monitors my investments?

+ The stock market doesn't seem safe right now. Can I invest in something else?

+ Do you offer a brokerage window?

+ What related administrative fees and expenses are associated with the Retirement Plan ?

Political Action Committee (PAC)


+ Are refunds available for contributions?