You have questions

We have answers.

FAQs

About Membership
My Account
General Insurance Questions
About HSAs
Am I Eligible?
Eligibility Application Process
Enrollment
Billing
Health Insurance
Dental Insurance
Life Insurance
Disability Insurance
Individual Health Insurance

Membership


+ How do I become a member of Freelancers Union?

+ How much does membership cost?

+ What are the requirements of membership?

+ What are the benefits of being a member?

+ Where are benefits available?

+ I don't get any email updates from Freelancers Union. How can I be notified of upcoming events or news items that might interest me?

+ I get emails from Freelancers Union that I'm not interested in. How can I make them stop?

+ When will I receive a Freelancers Union membership card?

+ Whom should I contact if I have questions?

+ How can I find out about upcoming events?

+ What can I do if one of my clients won’t pay me?

+ What’s the difference between Working Today and Freelancers Union?

+ I'd like to stop by your office and talk to someone. Can I do that?

+ Why is there such a long wait-time to reach a Member Services representative?

+ I have some interesting information I would like to share with other freelancers. Where can I post it?

My Account


+ How do I change my username and password?

+ What if I forget my username and/or password?

+ How do I change my address?

+ What is the difference between group and individual market plans?

+ How do I get insurance?

+ Are there eligibility requirements for the insurance products?

+ How do I get a new or replacement insurance card?

+ What is Open Enrollment?

+ Is domestic partnership covered?

+ Am I guaranteed to get accepted into an insurance plan?

+ What should I look for in health insurance?

+ Why are there eligibility rules in NY and not in other states? Why is there eligibility for some products and not others?

+ What about plans that are cheaper?

+ Who determines the care I get—the doctor or the insurance company?

+ What is a pre-existing condition?

+ Why are some drugs not covered?

About HSAs


+ What is an HSA?

+ How do I contribute to an HSA?

+ What do I do with funds deposited into my HSA?

+ What are the tax implications of an HSA?

+ What happens to the HSA if I terminate my health insurance plan?

+ Where can I learn more about Health Savings Accounts?

Billing


+ How can I sign up to have my monthly premiums automatically deducted from my checking account?

+ How can I cancel the automatic deductions (EFT) from my checking account?

+ Where do I send my check?

+ I wasn’t able to print an invoice when I enrolled. How can I view my old bills or print an invoice?

+ What forms of payment can I use for my monthly bills?

+ How will I know my payment has gone through?

Am I Eligibile?


+ Where can I learn more about the eligibility requirements?

+ Why is my industry ineligible? Will it ever become eligible?

+ I just started freelancing. Am I eligible to apply for insurance?

+ What do I have to do to get insurance?

+ How long does it take to process my eligibility application? How soon can I enroll in the benefits?

+ Can I submit my 1099, W-2, 1040, IT-201 or any other tax form to demonstrate my earnings?

+ What if I have multiple clients? Do I need to create a Proof of Work form for every single one?

+ What if I’m eligible in more than one industry – which should I select on the application?

+ What if I need to use earnings from more than one industry to meet the earnings requirement?

+ Who signs the Proof of Work form if I'm on assignment through an agency – the agency or the workplace?

Eligibility Application Process


The following FAQs apply to group insurance plans only. Learn more about individual market plans through UnitedHealthcare's Golden Rule Insurance Company and other affiliates.

+ What do I have to do to get insurance?

+ How long does it take to process my eligibility application? How soon can I enroll in the benefits?

+ Can I submit my 1099, W-2, 1040, IT-201 or any other tax form to demonstrate my earnings?

+ What if I have multiple clients? Do I need to create a Proof of Work form for every single one?

+ What if I’m eligible in more than one industry – which should I select on the application?

+ What if I need to use earnings from more than one industry to meet the earnings requirement?

+ Who signs the Proof of Work form if I'm on assignment through an agency – the agency or the workplace?

Enrollment


+ Once my eligibility application has been approved, what’s the next step to get insurance products?

+ What if I am approved but decline coverage now, and then decide to enroll at a later date?

+ I was previously enrolled in health coverage through Freelancers Union. What is the process to re-enroll?

+ How will I know if I've been enrolled in an insurance plan? When will I receive my ID card?

Group Health Insurance


Questions about Group Coverage:

+ When will I receive my information booklet?

+ What is covered by the health insurance plans?

+ What is the network coverage area for your health insurance plans?

+ Are prescription drugs included?

+ How do I find out which prescription drugs are covered?

+ Will I have to file medical claims?

+ Are mental health services covered?

+ About Pre-existing Conditions

+ Is maternity care covered? What about family planning and fertility?

+ Are children, spouses, and domestic partners covered too?

+ When can I add my spouse or child(ren) to my health insurance?

+ Can I cancel my insurance coverage at any time? When will it be effective?

+ Will I be covered for emergencies when traveling?

Questions about Doctors/Providers:

+ Can I choose any doctor?

+ How do I choose a primary care physician?

+ How do I change my Primary Care Physician (PCP)?

+ How do I look up a doctor or hospital?

+ Do I need to get a referral from my doctor in order to see a specialist?

+ Is a gynecologist considered a specialist? Do I need a referral to see a gynecologist?

Questions about the Guardian MDG Plan:

+ How do I find a dentist in my area?

+ Can I visit any general dentist I want under the MDG Plan?

+ What if I want to change my dental office after I’ve picked one? Is there a limit to how many times I can change?

+ Does the whole family have to use the same dental office, or can my dependents choose a different one?

+ What if I need to see a specialist?

+ I’ve taken my five-year-old to a pediatric dentist. Can I do that with Guardian’s MDG?

+ What is meant by the term “patient charge”?

+ When I visit a plan dentist, are there any claim forms to fill out?

+ What if I have a problem with my plan dentist, or with my coverage?

+ When will my coverage go into effect?

+ What is a plan deductible?

Questions about the Guardian PPO Plan:

+ How do I find a dentist in my area?

+ Can I visit any dentist or specialist under the PPO Plan?

+ What is an annual maximum?

+ What is co-insurance?

+ What is a negotiated fee-for-service?

+ What is pre-treatment review?

+ When I visit a dentist, are there any claim forms to fill out?

+ Do all my covered family members have to go to the same network or non-network dentists?

+ What does usual, customary, and reasonable mean?

+ What if I have a problem with my plan dentist, or with my coverage?

+ When will my coverage go into effect?

Life Insurance


+ Why do I need disability and life insurance?

+ Will my health status be considered in the application?

+ How much life insurance do I need?

+ How are life insurance rates determined?

+ Can I increase my life insurance amount at a later date?

+ Do premium rates remain level or do they increase as I get older?

+ How will I know I’m enrolled in the life insurance plan of my choice?

Disability Insurance


+ Why do I need disability and life insurance?

+ What is voluntary long-term disability insurance?

+ What exactly will my disability plan cover?

+ What about Worker's Compensation and Social Security?

+ Will my long-term disability plan cover a work-related injury?

+ What is not covered?

+ Will my health status be considered in the application?

+ If I become disabled, how soon will my benefit begin?

+ Once I receive long-term disability benefits, will my premiums be waived?

+ Will my disability benefit check be taxable?

+ How often will I receive a disability benefit check?

+ Will payments from other sources affect the amount of disability benefits paid to me?

+ How will I know I’m enrolled in the disability insurance plan of my choice?

+ Do premium rates remain level or do they increase as I get older?