Problem Client

I write up to 10 articles per month for one of my clients. Our initial agreement was crystal clear regarding word count and pay rate. After the first month, things were great, and my client was pleased with my work, so she doubled my work load. The problem is, she wants me to write twice the number of articles for half the money. I told her (nicely) that she can't expect me to do twice the work for half the money but I am open to negotiating. Unfortunately, she said she doesn't have the money in her budget and that I can move forward and accept the assignments, or she will find someone else. WTF right? FYI, the articles are for a major online publisher. I am a little freaked out by my client's expectations. I can't afford to pass on the work, but I am not comfortable with working harder for less money. Ugh!

  • From my experience it is not worth continuing with a client like that. Know your worth and stick to it. If she is happy with your work, and has paid you so far, tell her that you are happy to continue as before without adding more projects. It is hard to find good people to work with. So I doubt she wants to start looking for someone again that understands her needs etc.
    People that start low-balling you will ultimately be difficult when it comes to payment as well. Not worth it. Trust me. Better to find other clients even if it means you won't have work for a couple of weeks.

  • I had something similar happen today! I know I'm one of the fastest most efficient people in my area & a client told me I need to be more efficient. I wrote a very matter of fact email explaining that I'm not able to go any faster. I asked if she wanted me to stop work or continue as is. It's not worth the money to deal with people like that. They'll just cause even more problems later on if you give them what they want.
    Good luck to you Deidre!

  • Well, today I stood my ground, and I think I was fired. My client again asked me to make an article much longer than our agreement. That meant working several more hours without compensation. I calmly explained that working freelance doesn't mean working for free. I also reminded the person that our agreement was X amount of dollars for an article that was between 800 to 1000 words long and adding another 500 to 1000 words without compensation made me very uncomfortable. Well, I just checked my assignment list for projects, and it was empty. Earlier today I had two dozen tasks in my queue. I am furious. My client didn't even bother to tell me she was ending our working relationship -- she just deleted the list of projects. WTF? We had an agreement. You can't just double someone's work load and tell them to suck it or leave. It's not right or cool. UGH!

  • Good for you for standing your ground but what an awful client! That's terrible of her. Sorry to hear that.

  • Well, I forward the Freelancer Isn't Free Act to them and now they stopped hiring freelancers for the moment. I guess they realized that they could get into trouble by not providing freelancers with contracts that explain scope of work and payment.

  • From my experience it is not worth continuing with a client like that. Know your worth and stick to it. If she is happy with your work, and has paid you so far, tell her that you are happy to continue as before without adding more projects. It is hard to find good people to work with. So I doubt she wants to start looking for someone again that understands her needs etc.
    People that start low-balling you will ultimately be difficult when it comes to payment as well. Not worth it. Trust me. Better to find other clients even if it means you won't have work for a couple of weeks.

  • I had something similar happen today! I know I'm one of the fastest most efficient people in my area & a client told me I need to be more efficient. I wrote a very matter of fact email explaining that I'm not able to go any faster. I asked if she wanted me to stop work or continue as is. It's not worth the money to deal with people like that. They'll just cause even more problems later on if you give them what they want.
    Good luck to you Deidre!

  • Well, today I stood my ground, and I think I was fired. My client again asked me to make an article much longer than our agreement. That meant working several more hours without compensation. I calmly explained that working freelance doesn't mean working for free. I also reminded the person that our agreement was X amount of dollars for an article that was between 800 to 1000 words long and adding another 500 to 1000 words without compensation made me very uncomfortable. Well, I just checked my assignment list for projects, and it was empty. Earlier today I had two dozen tasks in my queue. I am furious. My client didn't even bother to tell me she was ending our working relationship -- she just deleted the list of projects. WTF? We had an agreement. You can't just double someone's work load and tell them to suck it or leave. It's not right or cool. UGH!

  • Good for you for standing your ground but what an awful client! That's terrible of her. Sorry to hear that.

  • Well, I forward the Freelancer Isn't Free Act to them and now they stopped hiring freelancers for the moment. I guess they realized that they could get into trouble by not providing freelancers with contracts that explain scope of work and payment.